Access to info once account downgraded

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    Asked on April 17, 2017 at 03:29 PM


    Will it be possible to have access to the data collected in a survey once I've downgraded the account back to Free from Silver?


    Thank you in advance for your attention.


    Kind regards,

    Sylvia Lima

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    Answered on April 17, 2017 at 03:38 PM

    Since 500 submissions storage is the limit for Free subscription accounts, please be noted that if your account is holding more than 500 submissions in total, the oldest submissions will be deleted once the account is downgraded to Free. If you want to store all the submission data in your account and no increase of submission limits are required, you may consider upgrading your account to Storage plan which will be available after downgrading to Free and only if you are having more than 500 submissions.

    Hope this information helps!