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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Access to info once account downgraded

    Asked by slima125 on April 17, 2017 at 03:29 PM


    Will it be possible to have access to the data collected in a survey once I've downgraded the account back to Free from Silver?


    Thank you in advance for your attention.


    Kind regards,

    Sylvia Lima

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    JotForm Support

    Answered by Kiran on April 17, 2017 at 03:38 PM

    Since 500 submissions storage is the limit for Free subscription accounts, please be noted that if your account is holding more than 500 submissions in total, the oldest submissions will be deleted once the account is downgraded to Free. If you want to store all the submission data in your account and no increase of submission limits are required, you may consider upgrading your account to Storage plan which will be available after downgrading to Free and only if you are having more than 500 submissions.

    Hope this information helps!