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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgrade problem with my account

    Asked by mujdeom on April 18, 2017 at 09:48 AM

    Hello there. I am using your JotForm component. I switched from the starter version to the storage version. But it still gives me an upgrade warning. I wrote you ahead. None of my customers can send me an email. Please come back to me about this issue. Mail address mujdeom@gmail.com this is my third mailing lead. There are serious troubles associated with communication. Please help me solve my problem as soon as possible. My user name is mujdeom. thank you.

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    JotForm Support

    Answered by Kiran on April 18, 2017 at 11:22 AM

    This is a duplicate thread to https://www.jotform.com/answers/1120792- which was already addressed. So, we are marking this thread as answered. If you have any questions with this issue, we request you to follow-up on the other thread. Please be noted that it is not required to open multiple threads for the same issue. We will be addressing all the questions in the order they come in and as assigned. 

    Thank you!  

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    Answered by mujdeom on April 19, 2017 at 03:28 PM
    I'm telling you again. I switched to the storage plan while I was on the starter plan. And I'm still getting an upgrade warning. Talk to the support for the transition to a higher plan. I write to you from him. The next billing on my screen appears on April 14, 2019. I paid you $ 90. Bills are eliminated. But it did not work and you are suggesting what to do now. I am a support company. And my customers can not send me an email. I look at past mails, but I do not accept two years of upgrading there. When I chose a month, he accepted and retired from my credit card. What will be the other fees that I pay? I paid you $ 109 a month for the bronze pass. The next invoice date is May 19, 2017. Will you refund this amount?


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    JotForm Support

    Answered by Kiran on April 19, 2017 at 03:53 PM

    I see that your account has been upgraded to Bronze monthly subscription today. Since the account was already paid for Storage bi-yearly plan, the amount will be adjusted on pro-rated basis for this upgrade. Please see the updated invoice below:


    The balance amount is credited to your account and will be adjusted in the next renewals. If you need a refund, we'll need to cancel the subscription and process the refund so that you can upgrade the account again. Let us know if you want to proceed this way.