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    Form submissions not going through

    Asked by firstwitness on April 18, 2017 at 04:19 PM

    When someone decides to pay online, the payment will be processed but the form does not get submitted. I have to go into the form and click submissions and then click 'incomplete payments'. From there I instruct each of those submissions to finalize. How can I get my forms to submit after they pay?

    Page URL:
    https://form.jotform.com/50325449798164

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    Answered by Ian on April 18, 2017 at 08:42 PM

    I could not replicate the issue at my end.

    This is the screenshot of Paypal page, where I am redirected after the submission of form.

    If you are still facing the issue let us know the steps to replicate the issue. A screenshot of the values of the form that you are filling in the form that is causing error.

    To add screenshot:

    1. Click on Insert/Edit image button

    2. Click on the "Upload" button

     

    3. Click on Choose File and look in your local folders.

    4. Click on Submit