What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form is disabled

    Asked by KeylaPavia on April 18, 2017 at 05:46 PM

    Hi, trying to use a form but it says is disabled although the settings are correct. Please help!!

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    JotForm Support

    Answered by ktyaguirre on April 18, 2017 at 10:52 PM

    Thank you for contacting us!

    Your account was suspended because it was collecting credit card information in form:


    Please be advised that this is considered phishing activity and the system suspends them.

    The Terms of Use does not allow the collection of such data on plain text fields.

    If you are collecting payments from the students that owe you, we have implemented payment integration:


    Hope this link helps. Your account is active and your form is available so you can continue to work on it.

    We would appreciate if you refrain from elaborating forms that draw unwanted attention and could have the potential to suspend your account.

    Feel free to ask us any question that you might have. We are here to help.


    Thank you.