My form is disabled

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    Asked on April 18, 2017 at 05:46 PM

    Hi, trying to use a form but it says is disabled although the settings are correct. Please help!!

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    Answered on April 18, 2017 at 10:52 PM

    Thank you for contacting us!

    Your account was suspended because it was collecting credit card information in form:

    Please be advised that this is considered phishing activity and the system suspends them.

    The Terms of Use does not allow the collection of such data on plain text fields.

    If you are collecting payments from the students that owe you, we have implemented payment integration:


    Hope this link helps. Your account is active and your form is available so you can continue to work on it.

    We would appreciate if you refrain from elaborating forms that draw unwanted attention and could have the potential to suspend your account.

    Feel free to ask us any question that you might have. We are here to help.


    Thank you.