- degasystemsAsked on April 19, 2017 at 01:54 PM
Hello the following form was submitted to us but it never reached our email system. Many forms have come in before and after but I am not sure why this one didn't make it. This has happened 2 times now. can someone please call me at 212-684-4444 ext 3032 to help figure out what is going on.2017-04-14 09:16:52IP18.104.22.168Your Full NameAmy CannonsYour Eemail@example.comCompanyMagneticChoose type of changeNew HireNew User Full NameSarah SpockType of EmployeeFull TimeEffective DateMonday, May 01, 2017Office of EmployeeNew YorkUsernamesarah.firstname.lastname@example.orgEemail@example.comPhone ExtensionNo desk phoneIs this user replacing someone?NoIf no, create user with same access as:No equivilent positionList any distribution groups the new employee should be a member firstname.lastname@example.orgSpecial Instructions
email@example.comPlease use Mac setup with double monitors. No desk phone needed. Standard keyboard/mouse (wireless) setup.
- JotForm Supportashwin_dAnswered on April 19, 2017 at 03:25 PM
I am not sure if I have understood your question correctly. I did check your form's submission page and its captured successfully. Please check the screenshot below:
Do you mean to say that you have not received this submission in email?
I did check our email logs and found that submission emails for this submission was sent successfully. Please check the log below:
Have you checked your SPAM folder already? Please check your spam folder and see if the submissions ended up there.
If the issue persists, I would suggest you to please use firstname.lastname@example.org and see if that solves your problem.