What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form was submitted but the submission emails was not received.

    Asked by degasystems on April 19, 2017 at 01:54 PM

    Hello the following form was submitted to us but it never reached our email system. Many forms have come in before and after but I am not sure why this one didn't make it. This has happened 2 times now. can someone please call me at 212-684-4444 ext 3032 to help figure out what is going on.

     

    Submission Date
    2017-04-14 09:16:52
    IP
    76.112.208.92
    Your Full Name
    Amy Cannons
    Your E-mail
    amy.cannons@magnetic.com
    Company
    Magnetic
    Choose type of change
    New Hire
    New User Full Name
    Sarah Spock
    Type of Employee
    Full Time
    Effective Date
    Monday, May 01, 2017
    Office of Employee
    New York
    Username
    sarah.spock@magnetic.com
    E-mail
    sarah.spock@magnetic.com
    Phone Extension
    No desk phone
    Is this user replacing someone?
    No
    If no, create user with same access as:
    No equivilent position
    List any distribution groups the new employee should be a member of
    nyc@magnetic.com
    engineering@magnetic.com
    engineering-NY@magnetic.com
    wolverine-squad@magnetic.com
    Special Instructions
    Please use Mac setup with double monitors.  No desk phone needed. Standard keyboard/mouse (wireless) setup.  
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    JotForm Support

    Answered by ashwin_d on April 19, 2017 at 03:25 PM

    Hello degasystems,

    I am not sure if I have understood your question correctly. I did check your form's submission page and its captured successfully. Please check the screenshot below:

    Do you mean to say that you have not received this submission in email?

    I did check our email logs and found that submission emails for this submission was sent successfully. Please check the log below:

     

    Have you checked your SPAM folder already? Please check your spam folder and see if the submissions ended up there. 

    If the issue persists, I would suggest you to please use noreply@jotform.com and see if that solves your problem.

    Thank you!