What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why haven't we received a submitted form?

    Asked by headspaceballarat on April 19, 2017 at 09:45 PM

    We are yet to reach our storage limit of 500 forms and have received a notification for a form just submitted onsite however I cannot view or access the submitted form.

    They normally come through instantly and about 1 hour has passed already.

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    JotForm Support

    Answered by Kiran on April 19, 2017 at 10:46 PM

    We had a temporary issue with our servers that caused the issue. However, the issue should be fixed by now. Please check and let us know if you need any further assistance. 

    We are sorry for the trouble caused. 

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    Answered by lgeiger85 on April 19, 2017 at 11:09 PM

    I'm having the same problem. I'm trying to test a form by entering information and submitting, I'm getting email notifications of a new form sent, but when I try to look at submissions for this form from the administrative side, nothing from today has appeared.

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    Answered by kimchimombaby on April 19, 2017 at 11:11 PM

    I'm having the same problem.

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    Answered by cartmansom on April 19, 2017 at 11:12 PM

    I am facing the same problem since this morning. Just checked again. Still not fixed. Problem still there. How soon can this be fixed ? 

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    JotForm Support

    Answered by Kiran on April 20, 2017 at 01:11 AM

    We are sorry for the inconvenience this may have caused. We have received an update from our backend team that the issue is now fixed by switching the data servers. If you are still experiencing any issues, please let us know. We will be happy to assist.