Form submissions not displaying in the submissions view

  • Profile Image
    ServiceDogIDs
    Asked on April 19, 2017 at 09:50 PM

    We are receiving the email forwarding of the forms with all correct information, but no new submissions are present in our account. 

    Anytime someone uploads a photo we cannot access it because the link doesn't exist: Whoops!

    Unfortunately, the page you were looking for could not be found. It may be temporarily unavailable, moved or no longer exists. Please check your spelling and retry.

     

    This just started happening in the last hour or two.

  • Profile Image
    Kiran
    Answered on April 19, 2017 at 10:49 PM

    We had a temporary issue with our servers that caused the issue. However, the issue should be fixed by now. Please check and let us know if you need any further assistance. 

    We are sorry for the trouble caused.

    The other question related to file uploads is moved to a separate thread and shall be addressed there shortly.

    https://www.jotform.com/answers/1123910

    Thank you! 

  • Profile Image
    ServiceDogIDs
    Answered on April 19, 2017 at 10:53 PM

    Thank you for your expedient answer and resolution.

    -Tyler W.