What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I get my Edit Submission Link to work again?

    Asked by HOliver on April 19, 2017 at 11:14 PM

    I have the Edit Submission link on my notify email notification and on my auto reply email notification. The Edit Submission was working earlier and now it is not. When I click on Edit Submission I receive an error message.

    Example of statement on the Notify email

    TT17-000848 for b -Existing Paper Apps Submitted

     I receive this message after I click on Edit Submission.  Please advise ASAP.

    Thank You.

  • Profile Image
    JotForm Support

    Answered by Kiran on April 20, 2017 at 01:13 AM

    Did you experience this issue by clicking on the Edit link of the most recent submission?  If so, this issue may be occurred due to a temporary replication issue with our data servers. However, the issue is now fixed by our backend team. Please check now and let us know if the issue still persists.

    We are sorry for the trouble caused. 

  • Profile Image

    Answered by HOliver on April 20, 2017 at 02:43 AM
    This issue has been resolved.
    Thank you.
    Hermange.
    ...