- JotForm SupportJanAnswered on April 20, 2017 at 04:45 PM
Your email address is in the bounce list. This is the reason why you are not getting the password reset email instructions.
I have removed your email address from the bounce list. I also requested for a password reset instructions to be sent to your email address. Please check your inbox or spam folder.
Hope that helps. If you have any questions, let us know. Thank you