What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Who owns the data you collect on our behalf?

    Asked by Davidgilbertvo on April 21, 2017 at 11:11 AM

    Hi. I have a couple of questions:

    1) who owns the data you collect on our behalf? Is the data legally your clients or yours?

    2) why is it that if I am building a form and open it to view, that "view" counts towards my monthly view total? Shouldn't it be exempt as a) it's my own view and b) I need to see the form to know it is working correctly?

    3) how do fix this issue - top view is of a filed with sub-label that doesn't show up in "Preview Form", while the second image shows the same form in "Build" view which is exactly how i want it to appear. And to this point, there doesn't seem to be an option to alter the format of the sub-label text.


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    JotForm Support

    Answered by BJoanna on April 21, 2017 at 01:00 PM

    You own the data that is submitted. For more details please check our Terms of use and Privacy Policy

    Forms and Submissions. Company does not claim ownership of any information, data, text, software, music, sound, photographs, graphics, video, messages, tags, or other materials you submit or make available for inclusion on or through the JotForm Service ("Forms and Submissions"). As between Company and you, you own all rights to your Forms and Submissions. When you make a Form, Submissions page or a Report "public", you grant Company a worldwide and fully sublicensable license to use, distribute, reproduce, modify, adapt, publish, translate, publicly perform, and publicly display your Forms and Submissions (in whole or in part) in any format or medium now known or later developed. Company does not pre-screen forms or submissions and you agree that you are solely responsible for all of your Forms and User Submissions.

    Submission Data. We respect the privacy of our users and the privacy of their client data. All user information contained within the forms you may use or build on the JotForm Site are governed by our Terms of Service. You retain all rights to your data. We will not sell, share data. We will not access your data for non-administrative reasons.

    I have moved your other questions to separate threads: