What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Stripe Integration: Doesn't pass customers email addresses for receipts

    Asked by radanza on April 21, 2017 at 01:00 PM

    This still doesn't pass customers email addresses for receipts. Can you guys fix?



    This is a re-post of a comment on How to Integrate Stripe with your Form

  • Profile Image
    JotForm Support

    Answered by John_Benson on April 21, 2017 at 03:21 PM

    In order for us to assist you properly, could you please provide the form ID or form direct link of the form?

    You can check and clone this template: https://www.jotform.com/form-templates/stripe-example-cookie-order-form. After that, you can enable the Customer Email Field and Use Field as Billing Address. See image below:

    Hope that answers your questions. Thank you.

     

  • Profile Image

    Answered by radanza on April 24, 2017 at 04:35 PM

    This link was on the original thread: https://form.jotform.com/70856873493168

    I have that box selected but it doesn't show up in stripe.

    Is it possible that the email field must come after the stripe widget?

  • Profile Image
    JotForm Support

    Answered by Mike on April 24, 2017 at 08:32 PM

    The field order is not supposed to affect the integration. When I test the integration on a cloned form in a Test Mode it seems to be working properly.

    Could you please re-check the Customers section in your Stripe account? Click on a customer record to see if the mail field is populated.

    Thank you.

  • Profile Image

    Answered by radanza on April 25, 2017 at 01:29 PM

    I'll have to wait for the next payment to come through as I have sent the prior ones receipts manually (added their emails).

  • Profile Image

    Answered by radanza on April 27, 2017 at 04:13 PM

    Nope. It still isn't going through.

  • Profile Image
    JotForm Support

    Answered by Mike on April 27, 2017 at 05:48 PM

    It seems that an email was captured by Stripe integration for submission received on 2017-04-24.

    Now since the integration is using another E-mail field on your form, please wait for one more submission. If the email will not be forwarded, update this thread so we will be able to add a bug report ticket to our system.