Stripe Integration: Doesn't pass customers email addresses for receipts

  • Profile Image
    radanza
    Asked on April 21, 2017 at 01:00 PM

    This still doesn't pass customers email addresses for receipts. Can you guys fix?



    This is a re-post of a comment on How to Integrate Stripe with your Form

  • Profile Image
    John_Benson
    Answered on April 21, 2017 at 03:21 PM

    In order for us to assist you properly, could you please provide the form ID or form direct link of the form?

    You can check and clone this template: https://www.jotform.com/form-templates/stripe-example-cookie-order-form. After that, you can enable the Customer Email Field and Use Field as Billing Address. See image below:

    Hope that answers your questions. Thank you.

     

  • Profile Image
    radanza
    Answered on April 24, 2017 at 04:35 PM

    This link was on the original thread: https://form.jotform.com/70856873493168

    I have that box selected but it doesn't show up in stripe.

    Is it possible that the email field must come after the stripe widget?

  • Profile Image
    Mike
    Answered on April 24, 2017 at 08:32 PM

    The field order is not supposed to affect the integration. When I test the integration on a cloned form in a Test Mode it seems to be working properly.

    Could you please re-check the Customers section in your Stripe account? Click on a customer record to see if the mail field is populated.

    Thank you.

  • Profile Image
    radanza
    Answered on April 25, 2017 at 01:29 PM

    I'll have to wait for the next payment to come through as I have sent the prior ones receipts manually (added their emails).

  • Profile Image
    radanza
    Answered on April 27, 2017 at 04:13 PM

    Nope. It still isn't going through.

  • Profile Image
    Mike
    Answered on April 27, 2017 at 05:48 PM

    It seems that an email was captured by Stripe integration for submission received on 2017-04-24.

    Now since the integration is using another E-mail field on your form, please wait for one more submission. If the email will not be forwarded, update this thread so we will be able to add a bug report ticket to our system.