- radanzaAsked on April 21, 2017 at 01:00 PM
This still doesn't pass customers email addresses for receipts. Can you guys fix?
This is a re-post of a comment on How to Integrate Stripe with your Form
- JotForm SupportJohn_BensonAnswered on April 21, 2017 at 03:21 PM
In order for us to assist you properly, could you please provide the form ID or form direct link of the form?
You can check and clone this template: https://www.jotform.com/form-templates/stripe-example-cookie-order-form. After that, you can enable the Customer Email Field and Use Field as Billing Address. See image below:
Hope that answers your questions. Thank you.
- radanzaAnswered on April 24, 2017 at 04:35 PM
This link was on the original thread: https://form.jotform.com/70856873493168
I have that box selected but it doesn't show up in stripe.
Is it possible that the email field must come after the stripe widget?
- JotForm SupportMikeAnswered on April 24, 2017 at 08:32 PM
The field order is not supposed to affect the integration. When I test the integration on a cloned form in a Test Mode it seems to be working properly.
Could you please re-check the Customers section in your Stripe account? Click on a customer record to see if the mail field is populated.
- radanzaAnswered on April 25, 2017 at 01:29 PM
I'll have to wait for the next payment to come through as I have sent the prior ones receipts manually (added their emails).
- radanzaAnswered on April 27, 2017 at 04:13 PM
Nope. It still isn't going through.
- JotForm SupportMikeAnswered on April 27, 2017 at 05:48 PM
It seems that an email was captured by Stripe integration for submission received on 2017-04-24.
Now since the integration is using another E-mail field on your form, please wait for one more submission. If the email will not be forwarded, update this thread so we will be able to add a bug report ticket to our system.