The Reply-To Email in form goes to the incorrect person

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    Asked on April 21, 2017 at 01:23 PM
    We seem to be receiving requests, however, when we reply, via outlook, the system wants to use the contact name address rather than the send who we received the request from. This is a huge issue when we send proposals back to the account reps. Some have been inadvertently sent directly to our customers. We need to make sure that the replies go back to the person we received them from which are thyssenkrupp employees.


    Betty Arnold
    Sales Support Supervisor – West Region

    T 425-702-2299, M: 425-614-9373, Shoretel 2999
    301 116th Ave NE Ste 501 Bellevue, WA 98004

    thyssenkruppElevator Corporation
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    Answered on April 21, 2017 at 01:35 PM

    You need to make sure that the email field of the thyssenkrupp employees is selected as the Reply-To Email in the email settings. It's currently set to Contact E-mail in the form. Change this if this is not the correct field.