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    Why are some of my conditional settings not rendering properly?

    Asked by odnd on April 21, 2017 at 06:18 PM

    I have built 5 sections to my form — all identical, except for their section numbers. They all have the same conditional logic, but that logic is working only on the 1st section, not the 2nd, 3rd, 4th and 5th. What might I be missing or misunderstanding....?

    The first example: When "Cash" is selected from the "#1 Income Type" dropdown menu, the "Cash" field shows and the "Check" and "In-Kind" fields are hidden. This is good. I'd like that same condition to work for all five sections, but it doesn't.

    Many thanks for any help you can offer.

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    JotForm Support

    Answered by liyam on April 22, 2017 at 02:10 AM


    I have been studying your form and found that upon the selection that you wish to add another entry, you decided there to show everything. This then overrules the condition which is supposed to be just for the Source, resulting to a conflict in conditions.

    Here is a sample screenshot where one condition is overruled by the other:

    If we are to personify the conditions, it's like this:

    Condition 1: Yes, show a, b, c, d, e, f, g, h.
    Condition 2: Selection in c should show d and e.
    Condition 1: No you can't tell them that. I have already ordered to show d and e. 

    The same applies with your condition on selecting Cash, Check, In-Kind. Your conditions here all use the "SHOW" command. On the ruling condition on the screenshot above, you have selected elements to show already. So they are no longer following the command for showing under Cash, Check, or In-kind. 

    You can fix this by removing the elements under the 1st ruling condition on showing everything under #2, #3, #4, and #5. So this somewhat gives an impression of a chain in command to something like this:

    Condition 1: Yes show a, b, c
    Condition 2: Selection in C should show d and e.

    Hope this makes sense. But if you are still having difficulty understanding this please let us know.


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    Answered by odnd on April 22, 2017 at 02:43 AM
    Thank you for contacting Old Dogs New Digs.
    We do our best to reply to email inquiries quickly, and most of the time we succeed.
    Since we’re all volunteers with busy jobs and families, we might occasionally be unable to get back to our computers and respond to email as soon as we’d like to.
    If you haven’t heard back from us within 24 hours, please don’t hesitate to give us a gentle nudge (if you receive this auto-response message again — we’re sorry), and we’ll be alerted.
    We really appreciate your patience and understanding, and we’ll look forward to connecting soon.
    All the best,
    Old Dog New Digs
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    Answered by   on April 22, 2017 at 01:17 PM

    Thank you, liyam. I'll give that at try. Many thanks!