What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to use custom domain with SSL?

    Asked by foah on April 22, 2017 at 12:07 AM

    I have added an MX record to my domain, however accessng the following url pops up connection not secure. Is there a work around to get the https protocol to work using custom url?

    https://forms.foah.avanti.org.uk/foah/volunteer

    Also could you confirm my account is clasified as a non-profit.

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    JotForm Developer

    Answered by Helen on April 22, 2017 at 06:01 AM

    Hello,

    Custom Domain Form does NOT support HTTPS or SSL. You can see it mentioned at the bottom of the user guide: How-to-use-Custom-Domains-with-Jotform

    I suggest you use CloudFlare as your DNS provider. CloudFlare provides you custom SSL and with their proxy support, you just need to create a CNAME and activate their CloudFlare protection.

    Also could you confirm my account is clasified as a non-profit.

    Did you fill out and sendt this form along with your organization info (site URL and docs that prove to us your nonprofit status?(For USA based organizations, we require the 990 form )

    If you did this before, please give us up to 24 hrs to process the request. Upon approval, you should get an email.

    Please let us know if you need any further assistance. 

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    Answered by foah on April 24, 2017 at 07:37 AM

    Can you confirm whether my account is eligible for non-profit discount. I need to publicise some forms hence need to activate the bronze subscription asap.

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    Answered by Sven on April 24, 2017 at 08:02 AM

    As my colleague mentioned, you need to fill out this form, and submit your documents, our team will review your request, and contact you with further information.

     

    Thank you.

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    Answered by foah on April 24, 2017 at 08:11 AM

    I have filled and submitted the form a while ago and again yesterday.

     

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    Answered by Sven on April 24, 2017 at 08:15 AM

    If you have submitted yesterday, it was over the weekend and some of our team don't work on weekends, since today is the start of the new week, please allow some time, they will review your request and get back to you as soon as they can.

     

    Thank you.