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Amy BlattAsked on April 23, 2017 at 8:51 PM
Hi,
I am trying to log in, but it is not working. I am also trying to retrieve my password but that isn't working either. Not sure what to do.
thank you.
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Ashwin JotForm SupportReplied on April 23, 2017 at 11:37 PM
Hello Amy,
I did check your account and did not find any issue with that. I also checked our email records and your email address photography.aeb@gmail.com is not in our bounce list. You should received password reset instructions successfully.
I have initiated password reset from here. Can you please check and let us know if you have received the password reset instructions email or not?
Thank you!
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Amy BlattReplied on April 24, 2017 at 12:43 AMHi yes I received the instructions.
I was trying to log in with my email instead of username so that's probably why it wasn't letting me log in.
Sent from my iPhone
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Ashwin JotForm SupportReplied on April 24, 2017 at 1:55 AM
Hello Amy,
I am glad to know that your issue is resolved.
Do get back to us if you have any questions.
Thank you!