I am having trouble logging in

  • Profile Image
    Amy Blatt 
    Asked on April 23, 2017 at 08:51 PM

    Hi,

    I am trying to log in, but it is not working. I am also trying to retrieve my password but that isn't working either. Not sure what to do.

     

    thank you.

  • Profile Image
    ashwin_d
    Answered on April 23, 2017 at 11:37 PM

    Hello Amy,

    I did check your account and did not find any issue with that. I also checked our email records and your email address  photography.aeb@gmail.com is not in our bounce list. You should received password reset instructions successfully. 

    I have initiated password reset from here. Can you please check and let us know if you have received the password reset instructions email or not?

    Thank you!

  • Profile Image
    Amy Blatt 
    Answered on April 24, 2017 at 12:43 AM
    Hi yes I received the instructions.
    I was trying to log in with my email instead of username so that's probably why it wasn't letting me log in.
    Sent from my iPhone
    ...
  • Profile Image
    ashwin_d
    Answered on April 24, 2017 at 01:55 AM

    Hello Amy,

    I am glad to know that your issue is resolved. 

    Do get back to us if you have any questions.

    Thank you!