What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am having trouble logging in

    Asked by Amy Blatt  on April 23, 2017 at 08:51 PM


    I am trying to log in, but it is not working. I am also trying to retrieve my password but that isn't working either. Not sure what to do.


    thank you.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 23, 2017 at 11:37 PM

    Hello Amy,

    I did check your account and did not find any issue with that. I also checked our email records and your email address  photography.aeb@gmail.com is not in our bounce list. You should received password reset instructions successfully. 

    I have initiated password reset from here. Can you please check and let us know if you have received the password reset instructions email or not?

    Thank you!

  • Profile Image

    Answered by Amy Blatt  on April 24, 2017 at 12:43 AM
    Hi yes I received the instructions.
    I was trying to log in with my email instead of username so that's probably why it wasn't letting me log in.
    Sent from my iPhone
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    JotForm Support

    Answered by ashwin_d on April 24, 2017 at 01:55 AM

    Hello Amy,

    I am glad to know that your issue is resolved. 

    Do get back to us if you have any questions.

    Thank you!