What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I can't log in to my account

    Asked by Paul Mumford  on April 24, 2017 at 08:27 AM


    I have contacted you before about this problem but have had no reply.

    Although my user name or password are unchanged I can't log in to my account. your system doesn't even register that I exist even though I have had an account with you for many years.

    Can you fix this for me please?

    Thank you

  • Profile Image
    JotForm Support

    Answered by Welvin on April 24, 2017 at 09:41 AM

    Your username is paulmumford. The registered email address is email@paulmumford.co.uk. I've found this account based on your current email address (paul.mumford@virgin.net) that is used for payment.