What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Problems with pending submissions and attempts at correcting a form

    Asked by torresoleary on April 25, 2017 at 06:23 AM



    I have several parents who have "pending" submissions. Their PayPal did not process, but I see the charges.  If I "complete" it manually am I guaranteed payment?  One parent emailed that she was unable to use PayPal because she did not know the password.  A few others mistakenly hit submit before completing the form and when they tried to go back to the form, they were denied. In all of these cases, they have not received a copy of their submission via email. Please advise.  Thank you





    Page URL:

  • Profile Image

    Answered by Ian on April 25, 2017 at 07:07 AM

    IPN needs to be enabled in Paypal account which send the notification to JotForm if the payment was successful or not.Please ensure that IPN in paypal is enabled.

    Please read the guide at https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    If I "complete" it manually am I guaranteed payment?  Please login to Paypal and make sure that the payment were completed.

    Just submitting the form by hitting submit button and getting redirecting to Paypal does not ensure payment. Payment gets completed once the user logs in to paypal account and actually makes a successful payment.

    On successful payment the users should receive email.

    You can also configure incomplete payment notification email as well: https://www.jotform.com/help/273-How-to-Setup-Incomplete-Payment-Notification-E-Mail

    Let us know if you have more questions