What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Hi I upgraded my account because my form was over quota. Now ALL my forms have DISAPPEARED!!

    Asked by zecharya on April 26, 2017 at 03:05 PM

    Hi I upgraded my account because my form was over quota. Now all my forms are gone! The one that was over quota is

    https://form.jotform.me/70345570697464

    I really need that form and the one called savings calculator especially.

    Please help me! Thanks.

    Page URL:
    https://form.jotform.me/70345570697464

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    JotForm Support

    Answered by david on April 26, 2017 at 05:28 PM

    The account that is over limit is the user CampAchdus.  It seems you are a sub-user of that account.  You would need to upgrade the CampAchdus account in order to restore the forms. 

    If you would like, we can cancel and refund your current subscription since it looks to be in error.

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    Answered by CampAchdus on April 27, 2017 at 01:59 PM

    Thank you!

    Yes, please cancel my current subscription for subuser zecharya. I have upgraded the primary account.

  • Profile Image
    JotForm Support

    Answered by david on April 27, 2017 at 03:05 PM

    I cancelled and refunded the subscription that was made in error.  You should see a $19.00 refund credited to your card in the next 5-7 business days.