Hi I upgraded my account because my form was over quota. Now ALL my forms have DISAPPEARED!!

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    zecharya
    Asked on April 26, 2017 at 03:05 PM

    Hi I upgraded my account because my form was over quota. Now all my forms are gone! The one that was over quota is

    https://form.jotform.me/70345570697464

    I really need that form and the one called savings calculator especially.

    Please help me! Thanks.

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    david
    Answered on April 26, 2017 at 05:28 PM

    The account that is over limit is the user CampAchdus.  It seems you are a sub-user of that account.  You would need to upgrade the CampAchdus account in order to restore the forms. 

    If you would like, we can cancel and refund your current subscription since it looks to be in error.

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    CampAchdus
    Answered on April 27, 2017 at 01:59 PM

    Thank you!

    Yes, please cancel my current subscription for subuser zecharya. I have upgraded the primary account.

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    david
    Answered on April 27, 2017 at 03:05 PM

    I cancelled and refunded the subscription that was made in error.  You should see a $19.00 refund credited to your card in the next 5-7 business days.