What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Exceeded form views

    Asked by equipmentgroup on April 27, 2017 at 05:59 PM

    I just signed up with ya'll and we only had 4 submissions of your forms and now you are saying that we have had over 1,000 form "views".  I am confused since I thought putting a form on a page and seen by a million people is NOT the same as someone actually filling it out and hitting the submit. Was this an error?


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    JotForm Support

    Answered by Chriistian on April 27, 2017 at 10:29 PM

    Sorry or the inconvenience.

    Please allow me to inform you that whenever someone views your form or loads your web page where the form is embedded, it is counted as a Form View. However, your preview of the form while you are logged in from your should not count as Form View even it is embedded on your web page. This means that Form views only count if someone else views the form. The same applies if you are not logged into the system while checking it.

    For more info about Form View Limits, please refer to this guide: Form View Limits: What is it all about?

    If you have other questions or concerns, please let us know.

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    Answered by kingsvillefolk on April 29, 2017 at 11:12 AM

    i was just charged with 4 form views and I havent even published the form yet.

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    JotForm Support

    Answered by Jim_R on April 29, 2017 at 02:44 PM

    @kingsvillefolk - We already addressed your concern on your thread here https://www.jotform.com/answers/1131900