What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    If I exceed limits on my plan, is it possible to upgrade without losing data/submissions?

    Asked by IMI_test on April 28, 2017 at 07:07 AM

    I'm worried that the 10GB data limit will not be enough for the forms I'd like to publish (due to multiple Image uploads on the forms. I am expecting under 100 responses for the survey though.

    Is it possible to upgrade my plan if I exceed limits, without losing data?

  • Profile Image

    Answered by Sven on April 28, 2017 at 07:57 AM

    You can upgrade your plan anytime you want, upgrading won't effect the data already submitted. Please see the link below for more information about our plans:

    https://www.jotform.com/pricing/

     

    To make sure that you don't lose submissions after you've exceeded your limit, you can set your form to disable on submission limit, to do so, please follow the guide below:

    How-to-Limit-Submissions-in-a-Form

     

    Thank you.