What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is the Email Address Field not showing up in received submissions?

    Asked by jflaherty on April 28, 2017 at 09:59 AM


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    Answered by KadeJM on April 28, 2017 at 11:03 AM

    If I understand you correctly it seems to me like you are having an issue with the email field on your form not being displayed in your received submissions after they are submitted.

    I have checked on this issue more where I found the field is correct but, I see that it was changed so this created a complication in your submission.

    To fix this problem go into your email notification first and click on the form fields box inside the template editor then select the email tag and it will update it to a newer tag that is different. Alternatively, you can just delete the entire email notification and make a new one to rebuild it.

    As for fixing this in your submissions viewer go into that then select the grey gear to bring up the filtering preferences and retick the email box if it is not ticked already. If you need more help with this then please note that we would end up having to look at your submission data with your permission of course in order to check on this further.

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    Answered by jflaherty on April 28, 2017 at 11:14 AM

    I am not sure if it is done correctly. I give you permission to go in and fix this for me.

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    JotForm Support

    Answered by Mike_G on April 28, 2017 at 12:01 PM

    With your permission, I have applied the changes that my colleague, KadeJM, mentioned in his post above.

    Please do some test on your end to verify that it is now working as expected. And if you have any further questions regarding this, please feel free to contact us again anytime.

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    Answered by jflaherty on April 28, 2017 at 12:47 PM

    It is fixed. Thanks.