What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can I set/change the subscription renewal date on Stripe?

    Asked by dlomedia on April 29, 2017 at 12:13 PM

    Good Day, 

    Is there a way we can program our subscriptions to charge a specific day (1est day of the month) regardless of when the subscription was purchased?

    Thanks

     

  • Profile Image
    JotForm Support

    Answered by Jim_R on April 29, 2017 at 03:24 PM

    Hello, I'm assuming you're referring to the Stripe Payment Field seeing that you updated this related thread https://www.jotform.com/answers/1004431

    That thread BTW, is a Feature Request rather than an issue that needs to be resolved. My colleague requested that feature on behalf of the user to be added in our current Stripe Integration.

    Now that you've replied to that thread, you'd also be updated via email for each and every reply there. Alternatively, I can also put up a Feature Request for you on this thread right now but we just need your confirmation that you're referring to the same idea.

    You want to give the ability for your users to set their preferred Subscription Renewal date and not have it start on the same date that the form was submitted, is that correct?

    e.g. User submitted the form today, but would like to start his subscription payments on the 1st of each month.

    If I'm not mistaken, this is something that you can do within your Stripe Dashboard.

    Related article: https://stripe.com/docs/subscriptions/billing-cycle

  • Profile Image

    Answered by ehalliburton on May 27, 2017 at 12:10 AM

    I am looking to create a subscription model that will allow us to charge 3 payments and then stop, but don't see an end date option in the Stripe dashboard nor in Jotform.  
  • Profile Image
    JotForm Support

    Answered by John_Benson on May 27, 2017 at 03:39 AM

    @ehalliburton

    In order for us to properly assist you, I have created a new thread for your issue. We will address it shortly on this URL: https://www.jotform.com/answers/1156210.

    Thank you for your understanding.