What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account disabled

    Asked by MAG_PD_HR on April 30, 2017 at 02:28 AM

    Dear Jotform it states that we can send up to 100 forms per month free of charge but we have not sent out that many and I am receiving a message telling me that we need to upgrade.


    Please can you explain too me why we need to upgrade as we have not sent more than 100 forms in a month and how we can rectify it.



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    JotForm Support

    Answered by jonathan on April 30, 2017 at 05:04 AM

    I reviewed your account/username  MAG_PD_HR  and it is Active and forms are available at this time.

    Ex: https://www.jotform.me/form/70514936756464

    Please refer also to this user guide : Understanding-Your-Account-Usage-Limits