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    Asked on April 30, 2017 at 02:28 AM

    Dear Jotform it states that we can send up to 100 forms per month free of charge but we have not sent out that many and I am receiving a message telling me that we need to upgrade.


    Please can you explain too me why we need to upgrade as we have not sent more than 100 forms in a month and how we can rectify it.



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    Answered on April 30, 2017 at 05:04 AM

    I reviewed your account/username  MAG_PD_HR  and it is Active and forms are available at this time.


    Please refer also to this user guide : Understanding-Your-Account-Usage-Limits