What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Formatting of form is off when in preview

    Asked by pnaaf on May 01, 2017 at 01:06 AM

    After revising the form, I viewed it on preview and noticed that the formatting is off. Is this what the recipients see when they go to the website?

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    JotForm Support

    Answered by Chriistian on May 01, 2017 at 01:31 AM

    Can you please tell us which form in your account you are referring to and the site's link where the form is embedded so that we can further check?

    Can you please also give us more details on what you mean by Formatting is off? It would be much better if you can provide us a screenshot or image of the issue. Here's the guide on How to add screenshots/images to questions to the support forum?

    We'll wait for your response.
    Regards.

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    Answered by pnaaf on May 01, 2017 at 02:44 AM

    This is the returned form. It looks normal but this is how it looks when editing. It didn't look like this before and I dont know what happened after i edited the form recently for additional fields and text

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    Answered by pnaaf on May 01, 2017 at 02:47 AM

    pls advice

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    JotForm Support

    Answered by Chriistian on May 01, 2017 at 03:06 AM

    Did the change in formatting happen when you have added the theme in your form (https://www.jotform.com/61253348038151)? If so, please remove the theme or go back to the default one so that it will go back to the formatting you have done before.

    If I misunderstood your question, please do get us back.
    Regards.