Renewal Notification

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    Martha Bravo 
    Asked on May 01, 2017 at 09:59 AM

    Good morning,

    We have received a notification about renewal and that payment was declined. I have logged into the website but there is no information about our account.


    Thank you


  • Profile Image
    Answered on May 01, 2017 at 11:25 AM

    There are two accounts associated with your email address.  One with the username "MarthaBravo" that has a couple forms with a lot of stored submissions but no activity.  This is the account with the subscription and failed payment.  The other is username "aal" and that account has one form with a large amount of stored submissions. 

    It doesn't look like either account would require a subscription.  I would recommend downloading any submission data you need a backup for as when your subscription expires any submissions in excess of the most recent 500 will be hidden.