What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Access & restrictions to subusers

    Asked by Lifepoint on May 01, 2017 at 12:38 PM

    On a Gold account, what are the form restrictions with a sub account user? We are getting messages saying our submissions have almost reached 100 (and are limited to that) on the sub account, but I thought he would get the same access as the main account (Gold). 

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    JotForm Support

    Answered by BJoanna on May 01, 2017 at 01:51 PM

    Please note that sub-account users do not get the limits of master account. The forms needs to be actually created in master account and then share it with sub user account. 

    How to Share Forms with a Sub-account User

    If the forms are created in sub account, the limits of free account is applicable. 

    I would suggest you to ask your sub account user to move the forms to your main account. Please check Option 3 of this guide to see how this can be done: 

    How to transfer or share forms and data with another account

    You can then share the forms with your sub account user. 

    We can also move the forms for you. However in this case, your sub account user will have to request it here on forum that forms are moved to your account. Request for moving the forms must be made from account on which forms are created. For more details check Option 1 of the same guide

    Hope this will help. Let us know if you need further assistance.