What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form not showing up on clients mobile phone

    Asked by ReganSmith on May 02, 2017 at 02:40 AM
    Page URL:

  • Profile Image
    JotForm Support

    Answered by Charlie on May 02, 2017 at 03:49 AM


    The form using the direct link is accessible, you can test it out in its direct link here: https://form.jotform.co/70800791435859. The most likely issue that the form is not properly showing up on a user's mobile device is because the website is not handling properly the form on a mobile view. You might need to consult with your web developer about this. 

    I did check your website and I found out that in mobile view, there seems to be a jQuery window that handles that form's iFrame embed code, is that correct? It seems like the parent element is not responsive by itself, that is why the form is not properly being displayed in mobile devices. 

    To make the form itself responsive, you can also check this guide: https://www.jotform.com/help/322-How-to-make-mobile-friendly-forms-on-JotForm

    But for your specific case, the website itself needs to be able to handle the embedded form properly, either by using Javascript or using CSS. I am not familiar with your website builder or on how the responsiveness is implemented so its best to consult with your web developer/designer. 

    I hope that helps.