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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Encrypted form also sending encrypted email and attachments

    Asked by balasubramanianpalani on May 04, 2017 at 02:04 AM

    Hi,

    I am trying to encrypt the data, unfortunately the email and attachments also encrypted. Anyway i don't encrypt the emails that trigger after submission?

     

    Thanks'

    Bala

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    JotForm Support

    Answered by Charlie on May 04, 2017 at 02:51 AM

    Hi,

    That is part of the encryption feature. When you enable the encryption feature, the data will be encrypted and cannot be freely viewed without using the key. The default email alerts will not work, instead the system will send an email with encrypted data on it. 

    To learn more about the encryption feature, please check this guide: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    I hope that helps. 

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    Answered by balasubramanianpalani on May 08, 2017 at 04:56 AM

    Hi,

    Thanks, is it possible only to password protect the Attachment instead of encrypting the whole thing?

     

    Cheers

    Bala

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    JotForm Support

    Answered by Charlie on May 08, 2017 at 05:14 AM

    Hi Bala,

    If you are referring to the PDF submissions as attachment, then the answer is no, it is not possible to add password protect on them. This is because the PDF submission is actually already attached on the email, and we do not have a feature to password protect the file itself. 

     

     

     

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    Answered by balasubramanianpalani on May 08, 2017 at 05:58 AM

    Hi Charlie,

    Thanks. One final question. can you confirm if our data are stored at jotform servers are encrypted at rest? 

     

    Thanks

    Bala

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    JotForm Developer

    Answered by Helen on May 08, 2017 at 07:34 AM

    Hello Bala,

    Thank you for contacting us.

    When you used Encrypted form, it will make your form submissions encrypted before they are submitted to JotForm servers. You are the only one holding the private key. Nobody except you can access your data.

    Here is a blog page about encrypted forms: https://www.jotform.com/blog/162-Introducing-Encrypted-Forms-The-Ultimate-in-Online-Form-Security

    If you have any questions or issue, please do not hesitate to contact us.