Help changing form design. Builder view does not match preview.

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    Asked on May 04, 2017 at 12:05 PM

    I am trying to change the design of my form.  Everything looks great in the builder view, however when I click the preview of the form, it does not look the same.  It has remnants of the old form.  I would like the appearance in the preview to match the appearance in the builder view.


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    Answered on May 04, 2017 at 01:29 PM

    If I understand you correctly, the form looks great in the form builder but it is not in the preview feature of the form. I cloned your form and tried using the preview, I was not able to replicate the issue. I also made a small changes just to see if the preview button is updating the form in the form builder. I was able to do that without any issue. See screen animation below:

    I have cleared your form cache so it will be refresh from our server. Please try it again and let us know how it goes. If the issue persists, please provide a screenshot of the issue. Here's a guide on: How-to-add-screenshots-images-to-questions-to-the-support-forum

    Thank you.