I am not getting emails on my Hotmail address

  • eridamega
    Asked on May 4, 2017 at 10:56 PM

    Why am I not receiving emails? Mail is not on the rebound list

    It does not even reach junk mail, How do I solve this problem?

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    https://form.jotformz.com/70370538955665

    The mail is eridamega@hotmail.com

  • Welvin Support Team Lead
    Replied on May 5, 2017 at 2:29 AM

    You are using Hotmail, the emails may have been filtered as spam so kindly check that out. Then make sure to whitelist Jotform in your Hotmail settings.

    In Hotmail website, go to the following:

    Settings > Options > Mail > Junk Emails > Safe Sender > Add noreply@jotform.com > Save:

    https://outlook.live.com/owa/?path=/options/safesenderslist 

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