I am not getting emails on my Hotmail address

  • Profile Image
    eridamega
    Asked on May 04, 2017 at 10:56 PM

    Why am I not receiving emails? Mail is not on the rebound list

    It does not even reach junk mail, How do I solve this problem?

    https://form.jotformz.com/70370538955665

    The mail is eridamega@hotmail.com

  • Profile Image
    Welvin
    Answered on May 05, 2017 at 02:29 AM

    You are using Hotmail, the emails may have been filtered as spam so kindly check that out. Then make sure to whitelist Jotform in your Hotmail settings.

    In Hotmail website, go to the following:

    Settings > Options > Mail > Junk Emails > Safe Sender > Add noreply@jotform.com > Save:

    https://outlook.live.com/owa/?path=/options/safesenderslist