What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why can't I get the JotForm to work properly thru my ZScaler Proxy server?

    Asked by ALMDT_IT on May 05, 2017 at 03:23 PM

    It appears that there is a redirect of some sort happening when I try to submit the jotform from within the PDF file (Submit form action). Originally we had an address of http://submit.jotform.com/submit/custnum, now we see on the website a link that is https://submit.jotform.ca/custnum

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    JotForm Support

    Answered by Jan on May 05, 2017 at 04:39 PM

    My understanding is that you're having an issue submitting from a fillable PDF file. May I ask what program are you using to open this fillable PDF file? We recommend using Adobe Reader. 

    The URL that it should be redirected to is (http://submit.jotform.com/submit.php). Please check the screenshot below as a proof that I was able to submit a fillable PDF form using Adobe Reader 9.

    If you're having issues, please try to re-create the fillable PDF form.

    Hope that helps. Let us know if you need further assistance. Thank you.