Why can't I get the JotForm to work properly thru my ZScaler Proxy server?

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    Asked on May 05, 2017 at 03:23 PM

    It appears that there is a redirect of some sort happening when I try to submit the jotform from within the PDF file (Submit form action). Originally we had an address of http://submit.jotform.com/submit/custnum, now we see on the website a link that is https://submit.jotform.ca/custnum

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    Answered on May 05, 2017 at 04:39 PM

    My understanding is that you're having an issue submitting from a fillable PDF file. May I ask what program are you using to open this fillable PDF file? We recommend using Adobe Reader. 

    The URL that it should be redirected to is (http://submit.jotform.com/submit.php). Please check the screenshot below as a proof that I was able to submit a fillable PDF form using Adobe Reader 9.

    If you're having issues, please try to re-create the fillable PDF form.

    Hope that helps. Let us know if you need further assistance. Thank you.