What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account has been autosuspended. Why?

    Asked by Permelia Thomas  on May 07, 2017 at 05:58 PM

    Can you please explain why I have been denied access to my account? 

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    JotForm Support

    Answered by jonathan on May 07, 2017 at 06:34 PM

    Your account was suspended due to suspected phishing form on your account. One of your form violates our Terms of Use.

    You cannot use the form to collect credit card account data.

    I suggest you delete the form and all the other similar forms you have on your account.

    Once you have complied with our terms, we can request for the reactivation of your account.