THEME: Unable to remove background image

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    batreeq
    Asked on May 07, 2017 at 11:23 PM

    https://www.jotform.com/theme-store/theme/simple-dark

     

    I can't remove the input background because nothing is showing in the "FORM BACKGROUND" textbox in the theme designer.  Thanks!

     

    HERE IS THE ORIGINAL FORM I SELECTED AT THE START: https://form.jotformpro.com/batreeq/contact

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    Rose
    Answered on May 08, 2017 at 02:53 AM

    Thank you for reporting us and sorry for this inconvenience.

    In fact, the theme you used has a background image as you can see here but it does not attached to advance designer to allow you to be able to change or remove it.

    I'm escalating this to our developers to fix it. Once the issue is resolved, you will be notified via this thread. 

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    Rose
    Answered on May 08, 2017 at 03:44 AM

    We thank you for your patience.

    I was informed by the developer who was assigned to this ticket. Related theme used by you was updated. However, you need to re-apply the same theme to make changes take affect. 

    Could you please try and let us know if the issue still persists?

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    batreeq
    Answered on May 11, 2017 at 11:27 PM

    How do  I re-apply the theme?

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    candy
    Answered on May 12, 2017 at 02:20 AM

    Hello,

    You can re-apply the same theme at the following link again: https://www.jotform.com/theme-store/theme/simple-dark

    However, as far as I check, the issue with the background seems to be solved in your form as seen below:

    Please check your form and if the issue still persists, let us know.

    Thanks in advance.