- LW_SupagasAsked on May 08, 2017 at 01:45 AM
Multiple forms under this account have the preview before submit widget. When user's try to preview answers, it changes to a "please wait" button. The form will stay at that state and will not change. The only way I have found of getting around this is removing the preview answers widget and then users are able to submit the form. If anyone could help, it would be greatly appreciated.
- CharlieAnswered on May 08, 2017 at 03:05 AM
Could you please try adding the Preview Before Submit widget again? I presume the issue is that you had some outdated widget or it not properly updated. I tried it in my end and it seems to be working. Here's a cloned form with the widget added: https://form.jotformpro.com/71271551234954. See if that works.
If not, then please share us the form that has the issue or the website link if it was embedded.
We'll wait for your response.
- LW_SupagasAnswered on May 15, 2017 at 01:51 AM
Thank you very much for this. Re-adding the widget has fixed the issue.
- CharlieAnswered on May 15, 2017 at 02:38 AM
Glad to hear that it is now working on your end. If you encounter any issues again, please feel free to open a new thread here in the forum.
- JotForm SupportBDAVIDAnswered on May 17, 2017 at 12:57 PM
@cruforms, your question will be addressed on the following thread: https://www.jotform.com/answers/1147225