When Submit button is hit it says please wait and nothing happens

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    Asked on May 08, 2017 at 11:32 AM


    I recently sent a form to a client and she said nothing happens when she hits submit, it says please wait and nothing happens. I have not received her contract. I tried it myself and the same thing happens. Can you tell me what's going wrong?


    April Martinez

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    Answered on May 08, 2017 at 12:25 PM

    I did a test submission to your form without checking the Session Deposit and I was able to submit successfully. I did another test submission then checked the Session Deposit, I was now able to replicate the issue. 

    I checked your form and I can see that the Payment Gateway is still not connected to Stripe. Please integrate your form to Stripe. Here's a guide: https://www.jotform.com/help/190-How-to-Integrate-Stripe-with-your-Form

    Please do get back to us if you have questions or need further assistance. Thank you.


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    Answered on May 08, 2017 at 12:43 PM
    Got it, thanks!