When Submit button is hit it says please wait and nothing happens

  • brightandearly
    Asked on May 8, 2017 at 11:32 AM

    Hello, 

    I recently sent a form to a client and she said nothing happens when she hits submit, it says please wait and nothing happens. I have not received her contract. I tried it myself and the same thing happens. Can you tell me what's going wrong?

    Thanks!

    April Martinez

  • John_Benson
    Replied on May 8, 2017 at 12:25 PM

    I did a test submission to your form without checking the Session Deposit and I was able to submit successfully. I did another test submission then checked the Session Deposit, I was now able to replicate the issue. 

    I checked your form and I can see that the Payment Gateway is still not connected to Stripe. Please integrate your form to Stripe. Here's a guide: https://www.jotform.com/help/190-How-to-Integrate-Stripe-with-your-Form

    When Submit button is hit it says please wait and nothing happens Image 1 Screenshot 20

    Please do get back to us if you have questions or need further assistance. Thank you.

     

  • brightandearly
    Replied on May 8, 2017 at 12:43 PM
    Got it, thanks!
    ...