- brightandearlyAsked on May 08, 2017 at 11:32 AM
I recently sent a form to a client and she said nothing happens when she hits submit, it says please wait and nothing happens. I have not received her contract. I tried it myself and the same thing happens. Can you tell me what's going wrong?
April MartinezPage URL:
- JotForm SupportJohn_BensonAnswered on May 08, 2017 at 12:25 PM
I did a test submission to your form without checking the Session Deposit and I was able to submit successfully. I did another test submission then checked the Session Deposit, I was now able to replicate the issue.
I checked your form and I can see that the Payment Gateway is still not connected to Stripe. Please integrate your form to Stripe. Here's a guide: https://www.jotform.com/help/190-How-to-Integrate-Stripe-with-your-Form
Please do get back to us if you have questions or need further assistance. Thank you.
- brightandearlyAnswered on May 08, 2017 at 12:43 PMGot it, thanks!