What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Not Found

    Asked by MainStreetMedia360 on May 08, 2017 at 12:44 PM

    Hello Support,

    All of my forms seems to be "disabled", even though they are not.  And wont' show up on our website any longer.

    When I try to preview I get the following error:


    Form not found
    This form is disabled.
  • Profile Image
    JotForm Support

    Answered by ktyaguirre on May 08, 2017 at 01:23 PM

    Thank you for contacting us!

    We reviewed your account and found form: http://www.jotform.us/form/71128273884159

    Was collecting credit card information on plain text fields.

    This is not allowed on  the Terms of Use

    Please refrain from elaborating this type of forms, for this is considered phishing activity and has the potential to suspend your account.

    We have activated your account and cleansed your form. You may continue elaborating your forms.


    Thank you.