- thehappyshirtAsked on May 09, 2017 at 01:04 AM
Hi! We keep getting response that our orderform is not working and it keeps giving the 'NOT FOUND' result. I hope you can help asap.
- JotForm SupportNik_CAnswered on May 09, 2017 at 02:14 AM
I checked your account and form, the account is active and so is the form, I was able to access it:
Do you still experience this problem?
Please let us know.
- thehappyshirtAnswered on May 09, 2017 at 03:43 AMYes I can also access it. However, we are getting complaints from customers that they are receiving a 'NOT found' result when clicking the link.
Sent from my iPhone
- JotForm SupportNik_CAnswered on May 09, 2017 at 03:58 AM
Could you please give us more information, is that happening when they click Submit button or is your form embedded on a website?
If it is please share the link so we can test.
We'll wait for your response.