Why my form is not working?

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    thehappyshirt
    Asked on May 09, 2017 at 01:04 AM

    Hi! We keep getting response that our orderform is not working and it keeps giving the 'NOT FOUND' result. I hope you can help asap.

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    Nik_C
    Answered on May 09, 2017 at 02:14 AM

    I checked your account and form, the account is active and so is the form, I was able to access it:

    Do you still experience this problem?

    Please let us know.

    Thank you!

  • Profile Image
    thehappyshirt
    Answered on May 09, 2017 at 03:43 AM
    Yes I can also access it. However, we are getting complaints from customers that they are receiving a 'NOT found' result when clicking the link.
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    Nik_C
    Answered on May 09, 2017 at 03:58 AM

    Could you please give us more information, is that happening when they click Submit button or is your form embedded on a website?

    If it is please share the link so we can test.

    We'll wait for your response.

    Thank you!