What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why my form is not working?

    Asked by thehappyshirt on May 09, 2017 at 01:04 AM

    Hi! We keep getting response that our orderform is not working and it keeps giving the 'NOT FOUND' result. I hope you can help asap.

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    JotForm Support

    Answered by Nik_C on May 09, 2017 at 02:14 AM

    I checked your account and form, the account is active and so is the form, I was able to access it:

    Do you still experience this problem?

    Please let us know.

    Thank you!

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    Answered by thehappyshirt on May 09, 2017 at 03:43 AM
    Yes I can also access it. However, we are getting complaints from customers that they are receiving a 'NOT found' result when clicking the link.
    Sent from my iPhone
    ...
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    JotForm Support

    Answered by Nik_C on May 09, 2017 at 03:58 AM

    Could you please give us more information, is that happening when they click Submit button or is your form embedded on a website?

    If it is please share the link so we can test.

    We'll wait for your response.

    Thank you!