Default date/time field always displayed 4:00 when form is reloaded.

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EmmaBull
Asked on May 09, 2017 at 07:45 AM

Hello,
Just to add to the below, the form (https://form.jotformeu.com/70854651296363) keeps defaulting to 4:00am when refreshed
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Best wishes,
Emma.
Emma Bull
Acting Helpline Services Manager | MS Society
DD: 0208 438 0723
Switchboard: 020 8438 0700
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Multiple Sclerosis Society. Registered charity in England & Wales number 1139257 and in Scotland registered charity number SC041990. Registered as a limited company in England and Wales (07451571)
Mae Multiple Sclerosis Society yn elusen gofrestredig 1139257 / SC041990 a chwmni cyfyngedig dan warrant yn Lloegr a Chymru (07451571).
Michael

Jotform Support

Answered on May 09, 2017 at 07:58 AM

In a clone version of your form, I see that the Date Picker, Time field, has its default time set to "current".

Please update the field and set the default time option to "none". (Please refer to the image below)

However, if that, will not still solve the issue you are having, please do not hesitate to let us know so we can help you further.

Thank you.
RyanC
Answered on May 09, 2017 at 08:02 AM

In the properties of the time and date make it "none".
EmmaBull
Answered on May 09, 2017 at 08:07 AM

But i want it to have the current time? That's what it needs to show.
Helen

Jotform Developer

Answered on May 09, 2017 at 08:51 AM

Hello Emma,

Thank you for contacting us.

I have cloned your form in order to test on my side. I have updated the field and set the default time option from "None" to "Current" as my colleague suggested. Then, I could see the current time on the Form Successfully. As you can see below screenshot:

I have cleared your form caches now. Please re-set your default time. If the issue still persists, please remove your "Date Picker" and add it again.

Please let us know if you need any further assistance.
RyanC
Answered on May 09, 2017 at 08:59 AM

Click Default Time "Current" to show the current time. Refer to the image below

The time in my place is exactly 9:00