What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can you check our records and see if we are still ok with our current level of service?

    Asked by browningreagle on May 10, 2017 at 09:22 AM

    Can you check our records and see if we are still ok with our current level of service.  Also, how can I judge this myself?  I am new to this.  The gentleman who use to handle this is no longer with this.


    Thank you,

    Laurie A. Lewis, CIC

    Agency Manager

    Direct #240-394-4126

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    JotForm Support

    Answered by Nik_C on May 10, 2017 at 10:53 AM

    I assume you're referring to the plan you have and if it is enough for you.

    I checked your Usage report, which you can check as well here https://support.jotform.com/myaccount/usage and at this time you're totally ok, the only limit you're over is number of forms allowed which is 17 now and for Free plan (which you have) it is allowed 5, but since you're our old customer we grandfathered those additional forms.

    What you should know is that you can not create new forms unless you upgrade, and that means if you delete one of the forms you'll not be able to create a new one, again, unless you upgrade. 

    All other limits are fine at this time.

    If you have any further questions please get back to us.

    Thank you!