What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account got suspended and I do not know why

    Asked by Herik  on May 10, 2017 at 02:24 PM

    Good day. My account is suspended. I would like to know why? I have not been notified. All my forms do not work. I appreciate the answer. How can I fix the problem.

    Page URL:
    www.grupoprosoft.com/pagos.php

    Screenshot
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    JotForm Support

    Answered by AIDAN on May 10, 2017 at 04:26 PM

    I have checked your account and I confirm that it got suspended, because your form "Registro de Usuario GPS" with ID 60025123430639 is collecting passwords, in violation of our terms of use.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    If you accept our terms, and grant us permission to remove the offending fields/form, we may consider reactivating your account.

    If you need further assistance please let us know. We will be happy to help. Thank you.