What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving password reset instructions email

    Asked by Reni Rausch  on May 10, 2017 at 03:01 PM

    I forgot my password and the reset email is not coming to my inbox (or any box)

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    JotForm Support

    Answered by AIDAN on May 10, 2017 at 04:56 PM

    I have checked your email address against the bounce list and it was in, which explains why you did not receive the password reset instructions email.

    I have removed your email address from the bounce list, and then proceeded with sending another password reset instructions email to you. It should be lading into your inbox as I type my answer.

    I hope this helps. If you need further assistance please let us know. Thank you.

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    Answered by reniday1 on May 10, 2017 at 05:43 PM
    Sent from my iPhone