What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Save form to continue later feature is not working.

    Asked by leadershippolk on May 11, 2017 at 09:51 AM

    I have created a form and my recipients are having a hard time saving their work.  I have told them to that they can always access the original link to update their form. The form should be saved if they do that.  Some of them are having issues.  They start to fill out their form and do not have time to finish so they close it.  They then go back to the original link I sent and the work they had previously done on the form is gone.  Is there a way to remedy this? The form is linked below.

    Page URL:
    https://www.jotform.com/build/50625202956150

  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 11, 2017 at 10:34 AM

    Hello leadershippolk,

    I did check your form #50625202956150 and found that you have enabled "Continue Forms Later / Autofill" setting. Please note that auto fill feature saves the input data in browser cookie every few seconds. That means if the user access the form again from other browser, other system or clear the browser cache, the saved data will not be accessible.

    Can you please check with your users if they are using same browser to access saved form data? I did test your form and the input data of form field was saved correctly and I was able to view it when I opened the form again. Please check the screenshot below:

     

    I would suggest you to please share the form link which you share with your user and we will take a look.

    We will wait for your response.

    Thank you!