What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Conditionally hidden fields are having values cleared

    Asked by SunbridgeInstitute on May 11, 2017 at 12:45 PM

    I have some insert conditions as follows:

    When I test the form, and fill in the first set of fields, as follows:

    then nothing happens in the second set of fields. I was expecting them to prefill with the same info above:

    Can you tell me what I'm doing wrong?


    Thank you.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on May 11, 2017 at 01:54 PM

    In your forms setting the option to clear conditionally hidden field values is enabled:

    Set this to "Clear on submit" or "Don't Clear" and your conditions will work as expected.