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thebells14Asked on May 12, 2017 at 2:29 PM
We've had 3 customers in past 2 days tell us that they are unable to submit our order form when using safari. Is there a solution for this?
Thanks and please advise.
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Nik_CReplied on May 12, 2017 at 3:43 PM
I checked your form and there is a greater issue there and it is a collecting of the credit card information which is against our Terms of use:
Your account us temporarily disabled since you have to remove those fields and use one of our Payment integrations.
Please get back to us once you do and we will re-activate your account.
And, by the way, I was able to submit your form from the Safari browser so if the issue persists after these changes, please let us know.
Thank you for your understanding.
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thebells14Replied on May 12, 2017 at 4:43 PMHow am I supposed to take orders from my clients if they can't provide
payment details? The link you sent did not work, it took me to some
phishing banned site.
Please advise ASAP!!!
Jay
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Jay Bell
404-949-9797
877-949-9797
jay@VirtuallyStagingProperties.com
www.VirtuallyStagingProperties.com
3402 Oakcliff Rd
Atlanta, GA 30340
Read about us on FoxNews.com:
http://www.foxnews.com/leisure/2012/07/26/virtual-home-staging-is-new-wave-in-home-staging/
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Kiran Support Team LeadReplied on May 12, 2017 at 6:07 PM
I have checked your form and see that the credit card fields are removed from the form. In order to receive any payments from your users, it is required to integrate one of the payment methods on the form. Here is the link that helps in integrating payment fields to your form.
https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm
Let us know if you need any further assistance. We will be happy to assist.