What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My account is autosuspended

    Asked by Adishree on May 16, 2017 at 11:23 AM

    Hi Team,

    While logging i am getting error cannot login.autosuspended.

    Request you to please reactivate my account.

     

    Regards

  • Profile Image
    JotForm Developer

    Answered by Helen on May 16, 2017 at 11:28 AM

    Hello,

    Thank you for contacting us.

    I have checked your account and your form. Your form contains login credentials. You can not directly get personal sensitive information such as password, credit card details. Because it violates our terms of use. If you insist on collecting any of this information, your account will be suspended again.  

    I have deleted this field and re-activated your account. Your form is enabled now, you can log in to your account.

    If you have any questions or issue, please do not hesitate to contact us.