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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I get our IP address whitelisted?

    Asked by Walter Frihart  on May 17, 2017 at 10:20 AM

    Our form is not available. Our account is suspended. And I get a dialog stating that my IP Address has been blocked.

    How do I remedy this?

    Page URL:
    http://www.uhnj.org/volunteer/html/intern.htm

  • Profile Image
    JotForm Support

    Answered by AIDAN on May 17, 2017 at 11:31 AM

    Upon examination of your account, I found that it is indeed suspended, because your form "[Imported Form] Foundation for University Hospital | University Hospital, Newark, NJ" is collecting credit card and banking information.

    Please be aware that this is unacceptable because it's considered a phishing activity, which violates our terms of use. Card number, expiration date, security codes and card holder name are considered critical information. The only services allowed to collect such data are those that are DSS/PCI certified.

    In light of this, it is a must to take any of the following options:

    1. Integrate your form with any of our Payment integrations: https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm

    2. You can take advantage of a feature inside of most of our payment integrations called "Authorization Only" which allows you to collect payments manually at a later time. Here is a more detailed guide on how to do this: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

     

    Please get back to us if you accept these options, so that we would consider removing the offending fields/form and re-activating your account.

  • Profile Image

    Answered by uhnjfrih on May 17, 2017 at 11:44 AM
    I would just like to remove the form as it was just a test to see what options were available .
    The account has been suspended. Can you remove the form?
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on May 17, 2017 at 12:59 PM

    I can see your account has been reactivated and your form is no longer there, I have also added your IP address to our whitelist, could you please check again and let us know if you are still unable to log in? 

    We will wait for your response. 

     

  • Profile Image

    Answered by uhnjfrih on May 17, 2017 at 01:43 PM
    I am still getting the following:
    Hold it right there!
    Looks like your IP address has been banned because of a possible phishing attempt. If you believe that there is a mistake, let us know using the form below.
    My Ip is: 10.8.225.245
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on May 17, 2017 at 02:20 PM

    The IP address I got before is not the same, I have not added this one to our whitelist, please check and let us know if it works now. 

    Also, on your last replies you show as logged-in:

    Do let us know if it worked. 

  • Profile Image

    Answered by uhnjfrih on May 17, 2017 at 03:43 PM
    No Sir, not yet.
    When I try to access the account from our wifi network I get the following:
    [cid:F2073B05-4FC3-42B2-A9FA-A7FC30C67283]
    When I try to visit the form (https://form.jotform.com/63563976123159) through a ethernet connection I get a dialog that says Form not Found.
    If I try to login to the account it says Login failed - SUSPENDED.
    ...
  • Profile Image
    JotForm Support

    Answered by AIDAN on May 17, 2017 at 03:57 PM

    First of all thank you for accepting our terms of use and granting us permission to remove the offending form.

    I have removed the offending form and re-activated the account. The remaining forms should be working properly now.

    If you need further assistance please let us know. We will be happy to help. Thank you.

  • Profile Image

    Answered by uhnjfrih on May 18, 2017 at 08:43 AM
    Thank you.
    ...