What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm getting a security error when accessing the form

    Asked by Adspread on May 18, 2017 at 09:05 AM

    Hi Jotform,

    Are you having security problems?

    In the attachment is what I get when I click the URL to my form at https://form.jotform.com/61985870583168

    Also, I embedded the form on my site, but it seems to have disappeared: http://www.AltArrival.com


    Page URL:

  • Profile Image

    Answered by aubreybourke on May 18, 2017 at 10:03 AM

    Just looking at this now. I can confirm I am getting the same behavior here.


    However I notice on other subdomains encryption is working properly (for example the european site)

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    Answered by aubreybourke on May 18, 2017 at 10:06 AM

    Just looking at the certificate. It has not expired yet. So the certificate looks valid.

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    Answered by aubreybourke on May 18, 2017 at 10:13 AM

    The verified by field says "Not specified". Not sure what is causing this.

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    JotForm Support

    Answered by Welvin on May 18, 2017 at 10:14 AM

    No, it's not a system issue. It's just an unsecure Google Font URL that is part of the Dark Atom theme. 

    This was fixed a few months ago, so all you need to do is to re-apply the theme in the form builder. @Keith, I did it for your form. You shouldn't see the error this time.