Why is my form disabled and how can I re-enable it?

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    GroveAP
    Asked on May 18, 2017 at 12:39 PM

    I didn't disable this form, and when I go into jotform, it appears as if everything is working. 

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    AIDAN
    Answered on May 18, 2017 at 01:54 PM

    I have checked your account and found that it got suspended because your form is collecting banking information, without inserting a signature field, which violates our terms of use.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    If you accept our terms of use, and declare that you will add a signature field as soon as you get back access, we will consider re-activating your account.

    If you need further assistance please let us know. We will be happy to help. Thank you.

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    GroveAP
    Answered on May 18, 2017 at 03:04 PM

    I accept those terms of use (didn't realize, sorry!), and we will happily add a signature field as soon as I get back access.

     

    Thanks,

    Grove

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    AIDAN
    Answered on May 18, 2017 at 03:11 PM

    Thank you for your reply.

    I have re-activated your account so you may access and edit your form into compliance.

    If you need further assistance please let us know. We will be happy to help. Thank you.

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    GroveAP
    Answered on May 18, 2017 at 04:32 PM

    Thanks! In addition to the e-signature, I'm trying to enable the encrypted forms feature, following these steps: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    However, I do not see any option in my settings on this form to turn on encryption. Do you know why this might be? Is there a way for me to use this feature with this form? 


    Thanks!

    Grove

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    Sven
    Answered on May 18, 2017 at 05:42 PM

    Hi, 

    In order to better assist you, I have moved your question to a separate thread, and will be attending it there accordingly.

    Please see:

    https://www.jotform.com/answers/1148703

     

    Thank you!