What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my form disabled and how can I re-enable it?

    Asked by GroveAP on May 18, 2017 at 12:39 PM

    I didn't disable this form, and when I go into jotform, it appears as if everything is working. 

    Page URL:
    https://form.jotform.us/70885855791171

  • Profile Image
    JotForm Support

    Answered by AIDAN on May 18, 2017 at 01:54 PM

    I have checked your account and found that it got suspended because your form is collecting banking information, without inserting a signature field, which violates our terms of use.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    If you accept our terms of use, and declare that you will add a signature field as soon as you get back access, we will consider re-activating your account.

    If you need further assistance please let us know. We will be happy to help. Thank you.

  • Profile Image

    Answered by GroveAP on May 18, 2017 at 03:04 PM

    I accept those terms of use (didn't realize, sorry!), and we will happily add a signature field as soon as I get back access.

     

    Thanks,

    Grove

  • Profile Image
    JotForm Support

    Answered by AIDAN on May 18, 2017 at 03:11 PM

    Thank you for your reply.

    I have re-activated your account so you may access and edit your form into compliance.

    If you need further assistance please let us know. We will be happy to help. Thank you.

  • Profile Image

    Answered by GroveAP on May 18, 2017 at 04:32 PM

    Thanks! In addition to the e-signature, I'm trying to enable the encrypted forms feature, following these steps: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    However, I do not see any option in my settings on this form to turn on encryption. Do you know why this might be? Is there a way for me to use this feature with this form? 


    Thanks!

    Grove

  • Profile Image
    JotForm Support

    Answered by Sven on May 18, 2017 at 05:42 PM

    Hi, 

    In order to better assist you, I have moved your question to a separate thread, and will be attending it there accordingly.

    Please see:

    https://www.jotform.com/answers/1148703

     

    Thank you!