What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I reattach the correct key to an email after I attempted with the incorrect key?

    Asked by rdkneis007 on May 18, 2017 at 04:04 PM

    I dont have any option to attach the correct key therefore the message remains encrypted 


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    JotForm Support

    Answered by Kiran on May 18, 2017 at 05:21 PM

    This seems to be a duplicate thread to https://www.jotform.com/answers/1148358 which is just addressed. So, we are marking this thread as answered. If you have any questions with this issue, we request you to follow-up on the other thread.

    Thank you!

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    JotForm Support

    Answered by Kiran on May 18, 2017 at 06:59 PM

    Unfortunately, your last response is not posted on the thread. Here it is for reference.

    It's not a duplicate.  I am still having an issue because apparently the wrong key was entered and now when i go to the emails it does not let me enter a new key?

    Since you mention that you might have uploaded a wrong key to the browser, you may try logging our of your JotForm account and close all the instances of the browser. Then open a fresh session of the browser and login to your JotForm so that it should prompt again to upload the key to view the encrypted submissions. Alternatively, you may also try clearing the browser cache. 

    Please get back to us if you need any further assistance. We will be happy to help.