How do I reattach the correct key to an email after I attempted with the incorrect key?

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    Asked on May 18, 2017 at 04:04 PM

    I dont have any option to attach the correct key therefore the message remains encrypted 


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    Answered on May 18, 2017 at 05:21 PM

    This seems to be a duplicate thread to which is just addressed. So, we are marking this thread as answered. If you have any questions with this issue, we request you to follow-up on the other thread.

    Thank you!

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    Answered on May 18, 2017 at 06:59 PM

    Unfortunately, your last response is not posted on the thread. Here it is for reference.

    It's not a duplicate.  I am still having an issue because apparently the wrong key was entered and now when i go to the emails it does not let me enter a new key?

    Since you mention that you might have uploaded a wrong key to the browser, you may try logging our of your Jotform account and close all the instances of the browser. Then open a fresh session of the browser and login to your Jotform so that it should prompt again to upload the key to view the encrypted submissions. Alternatively, you may also try clearing the browser cache. 

    Please get back to us if you need any further assistance. We will be happy to help.